Frequently asked questions
What are the shipping times and costs?

Orders are processed and shipped within 48 hours. Delivery times vary between 2 to 10 business days depending on the destination country. Shipping fees and delivery estimates are displayed during checkout.
Can I return or exchange an item?

You can return your order within 14 days of receipt, in accordance with French law. Items must be unworn, unwashed, and in their original packaging. We do not offer exchanges — if you need another item, please place a new order.
Can customs fees apply to my order?

Yes. Some countries, such as the United States, may apply customs duties or import taxes. These charges are beyond our control and vary depending on local regulations.
What payment methods do you accept?

We accept Visa and Mastercard credit cards, as well as PayPal.
Can I pay in instalments?

Yes, PayPal offers the option to pay in multiple interest-free instalments, depending on your eligibility and country of residence.
The item I want is sold out — will it be restocked?

No restock is planned. This is a limited collection — once it's gone, it's gone.
How can I contact customer support?

You can reach us at hello@cercle.io — we’ll get back to you as soon as possible.
Are there any additional charges for international deliveries?

Customs fees or local taxes may apply depending on the rules of your country. These are the customer's responsibility.
Where can I find information on customs fees?

Please consult your local customs office for details on any fees that may apply.

Some examples:

  1. Japan : There are no customs duties on clothing. Consumption tax is 10% and applies to the total value, including shipping costs.
  2. Switzerland : Switzerland charges a 7.7% VAT on the total value of the shipment, including shipping costs. There may be an administrative fee depending on the shipping method.
  3. United States : Generally, there are no taxes or customs duties for items under USD 800. However, handling fees or administrative charges may be applied by the shipping company.
  4. Canada : Canada applies sales taxes ranging from 5% to 15%, depending on the province. Administrative fees may also be applied when clearing customs.

This information is for guidance only and may vary depending on current regulations. We recommend contacting your postal service or shipping company for more accurate and up-to-date information.